Freshservice
By Freshworks Inc.
Freshservice has no free plan. Starter costs $19, Growth $49 and Pro $99 per agent a month on annual billing, with a 14-day trial. Incident management comes in every plan, while the service catalog and SLA management start on Growth. Enterprise is priced by quote. The terms make payments non-cancelable and non-refundable during a term.
- From
- $19 a month
- Free plan
- No
- Free trial
- 14 days
Pricing
Taken from the vendor's pricing page. Free trial: 14 days.
| Plan | Price | Charged | Notes |
|---|---|---|---|
| Starter | $19 a month | per agent | Billed annually. Incident management, knowledge management, task management and a support portal |
| Growth | $49 a month | per agent | Billed annually. Adds the service catalog, SLA management and on-call management |
| Pro | $99 a month | per agent | Billed annually. Adds problem, change, major incident and release management |
| Enterprise | On request | per agent | Contact sales. Adds a sandbox and audit logs |
Costs not in the plan price
- The Freddy AI Copilot add-on costs $29 per agent a month and is sold for Pro and Enterprise only.
- Day Passes for occasional agents beyond the 3 free ones start at $3.
- IT asset management is licensed in Asset Units sold in packs of 500.
Categories it qualifies for
Facts we checked
- Freshservice lists incident management on Starter, and the service catalog and SLA management on Growth and above. Source
- The 14-day trial gives access to all features, and new accounts get 3 free Day Passes for occasional agents. Source
- After an account closes, customer data is available for export for 14 days, and Freshworks may keep it for up to three months before deletion. Source
- Plans renew automatically unless a party gives written notice at least 30 days before the term ends. Source
Security and compliance
- SOC 2
- Not stated
- ISO 27001
- Not stated
- GDPR
- Not stated
- HIPAA
- Not stated
- Single sign-on
- Not stated
Taken from the vendor's security page.
Contract terms
- Annual contract required
- No
- Minimum seats
- None stated
- Renews automatically
- Yes
- Cancellation
- Payment obligations are non-cancelable and non-refundable except as the agreement allows, and users cannot be reduced or the plan downgraded during a term.
- Data export
- Data can be exported for 14 days after closure, if payments are current.source
Taken from the vendor's terms.
Reviews
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Who pays us
Freshworks Inc. does not pay us anything.